Welcome to the terms and conditions of Cleaning Exeter cleaning service. By using our service, you agree to comply with these terms and conditions.

1. Services
Cleaning Exeter cleaning service provides professional cleaning services to residential and commercial properties in and around Exeter. Our services include but are not limited to, general cleaning, deep cleaning, end of tenancy cleaning, and office cleaning.

2. Booking
To book our cleaning services, please contact us via phone, email or our website. We will confirm your booking via email or phone.

3. Pricing
Our prices vary depending on the size of the property, the type of cleaning service required and the frequency of the service. We will provide you with a quote before confirming your booking.

4. Payment
We accept payment via cash, bank transfer (+20%), or credit/debit card(+20%). Payment must be made in full before or on the day of the cleaning service. Deposit maybe applied to some of our services like one-off cleaning, student accommodation cleaning, first initial cleaning etc.

5. Cancellation
If you need to cancel or reschedule your cleaning service, please let us know at least 48 hours before the scheduled cleaning time. Failure to do so may result in a cancellation fee.

6. Liability
Cleaning Exeter cleaning service takes all necessary precautions to ensure the safety and security of your property. However, we are not liable for any damages or losses incurred during the cleaning service.

Thank you for choosing Cleaning Exeter cleaning service. We look forward to providing you with a professional cleaning service that exceeds your expectations. If you are looking for a reliable and affordable cleaning service in Exeter, look no further than Cleaning Exeter cleaning service. Our team of experienced cleaners is ready to help you keep your property clean and tidy. Contact us today to book your cleaning service.

Residential and Office Cleaning 

1. Prior to the first cleaning visit, the customer agrees to sign and return the Proposal Agreement Direct Debit (Payment agreement), forms to Regular Cleaners.

2. The customer agrees to pay the monthly/weekly/every second-week fee via Direct Debit(+20%) or cash instruction or transfer, and Exeter Cleaning reserves the right to suspend cleaning services if monthly/weekly/every second-week payments are missed.

3. All residential cleaning services necessitate at least two hours per cleaning visit.

4. The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

5. Monthly payment will be refunded only if the customer does not require cleaning services for more than 4 consecutive weeks.

6. Exeter Cleaning will not be responsible for triggering any alarm systems. Any special instructions for the deactivation or activation of any household alarm systems should be provided by the customer.

7. The customer understands that the price quoted does not include anything apart from cleaning and any optional extras selected within this Proposal Agreement.

End Of Tenancy Cleans

8. Your company name reserves the right to amend the initial quotation, should the client's original requirements change.

9. A minimum duration of 4 hours per cleaning visit applies.

10. Customer agrees to provide a task list and equipment (vacuum cleaner, mop, bucket, and portable ladder) required to carry out the service unless other arrangements have been made with Exeter Cleaning. All cleaning equipment provided by the customer must be safe and in full working order. In all cases to provide best service we will use only our equipment and products.

Deep Cleans

11. Your company name reserves the right to amend the initial quotation should the client's original requirements change.

12. A minimum duration of 4 hours per cleaning visit applies to all residential cleaning services.

13. The customer is advised that an end of tenancy cleaning may take double the length of time required for general cleaning. 

Badly neglected homes may take up to three times longer.

Payments

14. Payment is requested on completion of this Proposal Agreement or when cleaners arrive at the address and before they start any cleaning job, unless by special arrangement with Exeter Cleaning.

15. Ongoing payments will be taken via Direct Debit (+20%).

16. The customer understands that any 'late payments'(over 3 days) may be subject to additional charges additional 20%.

17. If payment is not made after 30 days of the invoice, then the account will be passed to our collections agency, after which a charge another 15% on top of the initial invoice due + 20%, will be added to the debt. You agree, as part of this contract, to pay this sum, which represents our reasonable costs in collecting the unpaid amounts.

Complaints and Claims

18. The customer accepts and understands that poor service, breakage/damage, or theft must be reported within 24 hours of the service date. Failure to do so will entitle the customer to no refunds or recovery cleaning.

19. Exeter Cleaning requires the customer or his/her representative to be present at the start and end of the cleaning session so that an inspection can be performed and any necessary corrections can be made on the same day.

20. If the customer has scheduled an inventory check, then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.

21. Your company name may take up to 7 working days to respond to a complaint.

22. Exeter Cleaning will not accept a complaint based on an Inventory check report, filed more than 24 hours after the cleaning session.

23. Complaints are only accepted in writing (email or letter) and must be reported within 24 hours of completion or within the next 24 hours.

24. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the item's present cash value), art, and antiques.

25. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £200 per household liability limit.

26. In the case of damage Exeter Cleaning will repair the item at its cost. If the item cannot be repaired, Exeter Cleaning will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement upon payment of cleaning services rendered.

Insurance

27. Exeter Cleaning has a Public and Employer's liability insurance. The policy will cover any accidental damage caused by an operator working on behalf of DOT Service, reported within 24 hours of the service date.

28. Exeter Cleaning reserves the right to refuse to share any of the confidential company documents.

Customer Satisfaction

29. The customer understands that they are not entitled to a refund. Refunds are provided strictly at the discretion of the Exeter Cleaning

30. If the customer is not completely satisfied with a cleaning job, Exeter Cleaning will re-clean any areas and items to the customer's satisfaction. 

31. Customer must be present at all times during the recovery-clean and Exeter Cleaning reserves the right not to return a cleaner more than once.

Liability

32. Exeter Cleaning reserves the right not to be liable for:

Completing tasks that are not on our to-do list;

Cleaning jobs are not completed due to the lack of suitable cleaning equipment (in full working order), hot water, or power;

Third-party entering or present at the customer's premises during the cleaning process;

After the dirt has been removed, the wear or discolouration of the fabric becomes more visible.

Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

Existing damage or spillage that cannot be cleaned/removed completely using provided standard cleaning detergents and equipment or standard carpet cleaning equipment;

Any damages caused by faulty or not in full working order detergents/equipment supplied by the customer.

33. If the customer has got items that need special cleaning methods and special cleaning detergents, DOT Service reserves the right to refuse the provision of the cleaning detergents.

Cancellation and Termination:

34. Customer may cancel or adjust the time of a cleaning visit/s by giving at least 48 hours advanced notice.

35. Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.

36. In the event of a lock-out caused by our cleaners being turned away, no one home to let them in, or a problem with the customer's keys, the customer agrees to pay the full price of the cleaning visit.

37. A customer may cancel the cleaning service by providing thirty calendar days (30) written notice (email or letter) specifying the last cleaning date and providing a reason.

Post-Termination

38. By entering into a service agreement with DOT Service, the customer agrees that after the termination of the cleaning service, he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by Exeter Cleaning.

39. If the customer wishes to hire or use domestic services provided by such a cleaner, then he/she must pay a referral fee.

General

40. These terms and conditions are governed by United Kingdom law, and by agreeing to be bound by them, the customer agrees to submit to the exclusive jurisdiction of the UK's courts. Your company name reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change, all existing customers will be notified. Please check Exeter Cleaning at www.cleaningexeter.co.uk for updates.

Payments

Booking fees (deposit) are 50% on the booking day.
Another 50% must be paid when we arrive at the address and before we start any cleaning job.

Cash or Cards payments (Transfer +20%).

Exeter Cleaning Service